Privacy Policy
Last updated · May 18, 2026
ZEROLABS KOREA Inc. (the “Company”) complies with the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and other applicable laws, and has established and implements the following policy to process and protect members' personal information securely.
1. Personal Information We Collect
To provide the service, the Company collects only the minimum personal information necessary, as follows.
- At sign-up (required) — Phone number, and consent to the Terms of Service and Privacy Policy
- At sign-up (optional) — Name, and consent to receive marketing information
- For paid purchases — Information required to process payments (payment method, billing details, etc.) is collected and processed separately by the payment provider; the Company receives only the payment result.
- Automatically collected during service use — Access IP, cookies, access logs, device information, service usage records, and metadata of apps created and deployed
2. Purpose of Collecting and Using Personal Information
- Member identification and verification — Login and account management via phone number verification
- Service delivery — AI code generation, app deployment, domain issuance, and credit management
- Customer support — Responding to inquiries and reports, and delivering notices
- Service improvement — Statistical analysis, new feature development, and security incident response
- Marketing use (with optional consent) — Announcing new services and sending event information
3. Retention and Use Period of Personal Information
A member's personal information is destroyed without delay upon account withdrawal. However, where retention is required by applicable law, it is kept for the periods below.
| Item retained | Legal basis | Retention period |
|---|---|---|
| Records of contracts or withdrawal of subscription | E-Commerce Act | 5 years |
| Records of payment and supply of goods | E-Commerce Act | 5 years |
| Records of consumer complaints and dispute resolution | E-Commerce Act | 3 years |
| Website access logs | Protection of Communications Secrets Act | 3 months |
4. Provision of Personal Information to Third Parties
As a rule, the Company does not provide members' personal information to outside parties. The following cases are exceptions.
- When the member has given prior consent to the provision
- When requested by investigative authorities in accordance with the procedures and methods prescribed by law
5. Outsourcing of Personal Information Processing
To provide the service smoothly, the Company outsources personal information processing tasks as follows.
| Outsourcee | Outsourced task |
|---|---|
| DirectSend | Sending SMS verification codes |
| Stripe, Inc. | Processing paid payments |
| Anthropic PBC | Model inference processing for AI code generation |
6. Members' Rights
Members may view, correct, or delete their personal information at any time, and may request that its processing be suspended. These rights can be exercised through the in-service settings menu or the customer support channel below.
7. Measures to Ensure the Security of Personal Information
- Administrative measures — Establishing an internal management plan, conducting regular audits, and minimizing access privileges
- Technical measures — Encryption in transit (TLS), access control for stored data, and operation of intrusion prevention and detection systems
- Physical measures — Access control to data centers and requiring security certifications from cloud providers
8. Use of Cookies
The Company may use cookies to keep members logged in and to improve usability. Members can refuse cookie storage through their browser settings; if cookie storage is refused, some services may be restricted.
9. Personal Information Protection Officer
The Company has designated a Personal Information Protection Officer, as shown below, to take overall responsibility for personal information processing and to handle members' complaints and provide remedies in connection with such processing.
- Company: ZEROLABS KOREA Inc.
- Business registration number: 378-88-03494
- Address: 9F, Room 906, 72 Nonhyeon-ro 79-gil, Gangnam-gu, Seoul
- Personal Information Protection Officer: Sayless Operations Team
- Email: partner@zerolabskorea.com
10. Changes to This Policy
This Privacy Policy applies from its effective date. If changes are made due to laws or policy updates, they will be announced via the website's notices at least 7 days before the effective date.
Addendum
This policy takes effect on May 18, 2026.